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Custom Name 24k Gold AirPods Pro Case

Name: Custom Name 24k Gold AirPods Pro Case
Brand: Tierra
SKU: 190199246850
Price: 199 USD
Availability: InStock

$123.80

Pay only $99.04 when you use code FIRSTORDER at checkout.

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Order Delivery and Shopping

How can I know the status of my order?

All users have the option to track their orders by clicking on Track Order. The user has to enter the email address used while placing the order and the order number to track the order.

What happens if my order is lostin transit?

In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

I live outside Singapore. Can I order for something to be delivered outside?

Yes, you can order for something to be delivered outside as long as you provide a valid shipping address. To check whether we deliver to your desired area/city kindly enter your postal code in the product page/shopping cart page/checkout page.

Do I need to pay shipping delivery charges?

There are no shipping/ delivery charges within Singapore, United States, Vietnam. For information on shipping charges for international orders please see the Shipping and Handling Charges section under Shipping Policy section.

How soon will I receive my order?

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-10 working days of you placing the order. For international orders please see the Time to Deliver section under Shipping Policy section.

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Condition: New

Type: Fitted Case/Skin

Compatible Model: For Apple AirPods

Theme: 24k Gold

Compatible Product: Earphones

Item Weight: 4 Oz

Return Policy

Titan is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order. NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 30 days of receipt of the product either by calling us on 1800-3535-800 or writing to us on support@tierrajsc .com. For the refund on the returned defective product please check the section on Refund below.

30-days Return Policy for Domestic orders only : In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Return Charges

Domestic Order: Our courier partner will collect the order from provided address (within USA, Sinagapore, Vietnam). Customer need not pay any shipping charges to return the product.

How to Initiate the Refund Process?

Customers should contact Tierra customer support on 1800-3535-800 or write to support@tierrajsc .com within 30 days from the receipt of product.
Customers should not return the product before receiving a confirmation mail from us about the same.
All the products must be returned in their original condition, unaltered and unused.
Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.
For jewellery products, an orange lock will be provided inside the Jewellery box for return purposes. Customer has to return the jewellery product in its original package with the box locked with the orange lock. Without compliance of the above, returns will not be accepted by our shipping agent.
In case of jewellery product, our customer care will call the customer for confirmation on the serial number of the orange lock provided with the jewellery box. Return process for jewellery products cannot be initiated without confirmation of the lock serial number.

NOTE: We shall not entertain any request after 30 days from the date of receipt of the product.

Refund

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at our warehouse.

Domestic Order:

In case of domestic order (where the product is shipped within USA, Singapore, Vietnam) 100% refund will be made.

In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at our warehouse.

In case of COD (Cash on delivery i.e. when customer pays in cash once the product is received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer’s choice:

If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer’s account through online transfer as NEFT.
If customer doesn’t provide any cancelled cheque then amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.

International Order:

For international orders, currently we do not provide for refund policy. Although, Tierra will refund the amount to the customer only under following two circumstances and at the sole discretion of Tierra:

We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).
We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer’s unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by us like shipment expenses both to and fro, customs paid and any other charges.

Shipping Destination

We provide international delivery to the following countries:

In India, for orders above Rs 2 lakhs customers need to provide a PAN card. if PAN card is not available, Form 60 will be given to the customer and it should be filled and signed by the customer.The form 60 should be supported with a copy of address proof like passport, green card or driving license.

NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.

Domestic Order: We provide free shipping within United States, Singapore, Vietnam.

Certain Logistic partners may request for an ID proof while delivering the shipment. When the original recipient is not available and the shipment value is high, the delivery agent may request for ID proof from whomever is collecting the shipment at the mentioned address on behalf of the customer. This is to ensure correct and safe delivery of the product.

International Order: In case of order which is to be shipped outside, customer has to bear the shipping & handling charges plus any duty as applicable at the destination.

S.No	Country	Import Duty (Values In %)	Additional VAT/Tax	Additional
1	Australia	5	11	–
2	Bahrain	5	0	–
3	Canada	8.5	5	–
4	Germany	0	20	–
5	United States	5	0	–
6	Kenya	25	16 + 35	–
7	Kuwait	5	5	–
8	Malaysia	10	7	–
9	Netherlands	4	21	–
10	New Zealand	0.05	15	3% Entry Fee
11	Oman	5	5	–
12	Portugal	2.5	20	–
13	Qatar	5	5	–
14	Romania	2.5	20	–
15	Saudi Arabia	5	15 (including duty)	–
16	India	5	15 (including duty)	–
17	South Africa	7	0	–
18	Spain	2.5	20	–
19	United Arab Emirates	5	5	–
20	United Kingdom	5	20	–

Custom Clearance: All shipments of Jewellery exported from USA, Singapore, Vietnam need to be cleared by the Customs office. Products along with their complete documentation are filed with the authorized officer of the Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in Open / Tampered condition. You will find the package sealed with a label saying Opened for Customs.

Shipping Partner: Our domestic logistic partner is FedEx, DHL, Viettel Post. Our international logistic partner is UPS.

NOTE: In case of International order, customer has to pay the shipping charges and custom duty & taxes at the time of placing the order. Please note that all consignments are on Delivery Duty Paid (DDP) basis.

Track Order

All registered customers have the option to track their orders by clicking on Track Order

Time to Deliver

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.

Delivery Time for Domestic Orders

The product is delivered within 5-7 working days from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

Express delivery

Express Delivery option available for select pincodes for select cities (New York, Washington, Singapore, Hanoi, Ho Chi Minh City) for select products

Under this option the product will be delivered the next day subject to the condition that the order is placed by 2PM.

Orders placed after 2 pm for NDD (Express Delivery) postal code will follow the TAT of T+2 days, and for other postal code it will follow a regular TAT of 5/7 days for domestic orders. It is not applicable for International Orders as it will continue to follow the TAT of T+15 days.

PLEASE NOTE: Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery:

a) Identity Card

b) Driving License

c) Passport

e) Postal identification Card

Delivery Time for International Orders

The product is delivered within 7-21 working days outside USA, Singapore, Vietnam from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE: Recipient needs to produce passport or driving license for receiving the delivery. For any customer assistance, you can write to [email protected] Transit Insurance: All goods will be fully insured by Tierra Joint Stock Company until they reach you, so your purchase is 100% safe.

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