Help Categories
Order Delivery and Shopping
All users have the option to track their orders by clicking on Track Order. The user has to enter the email address used while placing the order and the order number to track the order.
Registered users can Signin and track their orders from order history section in the account page.
In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.
Yes, you can order for something to be delivered outside as long as you provide a valid shipping address. To check whether we deliver to your desired area/city kindly enter your postal code in the product page/shopping cart page/checkout page.
There are no shipping/ delivery charges within Singapore, United States, Vietnam. For information on shipping charges for international orders please see the Shipping and Handling Charges section under Shipping Policy section
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 7-10 working days of you placing the order. For international orders please see the Time to Deliver section under Shipping Policy section.
Express delivery
Express Delivery option available for select pincodes for select cities (New York, Washington, Singapore, Hanoi, Ho Chi Minh City) for select products
Under this option the product will be delivered the next day subject to the condition that the order is placed by 2PM.
Orders placed after 2 pm for NDD (Express Delivery) postal code will follow the TAT of T+2 days, and for other postal code it will follow a regular TAT of 5/7 days for domestic orders. It is not applicable for International Orders as it will continue to follow the TAT of T+15 days.
